Our Guarantee

JUJAMI uses its best endeavours to authenticate all Merchandise supplied by the Clients.

JUJAMI utilizes in-house expertise but also obtains external verification where necessary

The authentication processes followed are undertaken by JUJAMI for the purposes of ensuring that the Merchandise is consistent with the Merchandises’ Brand Standards to give the Client comfort of authenticity.

The following checks are made to verify that Merchandise is consistent with the Merchandises’ Brand Standards:

• Fabric – the surface and the outer layer

• Lining –interior fabric or material

• Logo/Hardware – material, lettering, font and covering

• Zip/Closure – including latch, magnetic button or flaps

• Date Codes/Stamps/Bar Codes – brand manufacturing country and codes

• Dust Bags/ Product Cards

Where possible, JUJAMI will provide the Client with the original dustcovers, packaging and paperwork belonging to the Merchandise purchased

If Merchandise sold to a Buyer proves to be a counterfeit or inauthentic, the Client may return the Merchandise to JUJAMI within 14 (fourteen) days of the date of delivery of the merchandise to the Client. 

Returns will not be accepted if

• the Merchandise has any damage whatsoever due to misuse or wear and tear by the client; or

• the Merchandise has been tampered with or has missing security tags; or

• the Merchandise is returned without all the original packaging, boxes, dustcovers, and accessories that were included when the Merchandise was purchased.

JUJAMI advises clients to familiarise themselves with its Terms and Conditions for further clarification